Thomas Setzer received his Dipl.-Wi.-Ing. in Business Engineering from the University of Karlsruhe, and his Dr. rer. nat. in Information Systems from the Technische Universität München (TUM). He worked as a consultant and engineer for the European Parliament and companies such as Lufthansa or Cinebank. Currently, Thomas is working as Akademischer Rat (post-doctorial researcher) in the field of IT Service Operations Management at TUM in collaboration with
Siemens IT Solutions and Services (SIS) and IBM Research.
Fields of Interest
IT Service Management, in particular Self-Management of elastic
IT Service Infrastructures
T. Setzer, K. Bhattacharya, H. Ludwig: Service Transition Management
in Enterprise Transaction Processing Systems, IEEE Transacations on Network and Service Management, 2009 (to be published).
T. Setzer: Data Center Workload Consolidation based on Truncated Singular Value Decomposition of Workload Profiles. In: Proc. International Conference on Information Systems (ICIS), Workshop on Information Technologies and Systems (WITS), Phoenix, 12/2009
M. Bichler, A. Pikovsky, T. Setzer: An Analysis of Design Problems in Combinatorial Procurement Auctions. Journal Business & Information Systens Engineering (Best Papers from 1959-2008), 1/2009
A. Stage, T. Setzer: Network-aware migration control and scheduling of differentiated virtual
machine workloads. In Proc. Workshop on Software Engineering Challenges in Cloud Computing, 2009.
A. Stage, T. Setzer, M. Bichler: Automated Capacity Management
and Selection of Infrastructure-as-a-Service Providers. In Proc. IEEE
Business-Driven IT Management Workshop, 2009
M. Bichler, B. Speitkamp, T. Setzer: Large-Scale Server Consolidation. INFORMS ISS Design Science Award 2008
K. Bhattacharya, H. Ludwig, T. Setzer: System and method for automated decision support for service transition management, US
Patent Application No. 20090254411, Published 02/2009
T. Setzer: Handling Multiple Bottlenecks, Service Differentiation, and
Demand Uncertainty in Media on Demand Infrastructures. In Proc. 10th IEEE Conference on E-Commerce
Technology and the 5th IEEE Conference on Enterprise Computing,
E-Commerce and E-Services, Washington, USA, 07/2008.
T. Setzer, M. Bichler: Enzyklopädie der Wirtschaftsinformatik,
dictionary entries on Web Service technologies, Oldenburg, Online under HTTP://wi-lexikon.de, 2008.
T. Setzer, K. Bhattacharya, H. Ludwig: Decision Support
for Service Transition Management. In Proc. IEEE Network Operations and Management Symposium (NOMS) 2008,
Salvador, Brazil, 04/2008
C. van Dinther, C. Holtmann, T. Setzer, A. Stage, S. Stathel: Auctions for Service Brokerage in Business Value Networks. In Proc. Joint Conference on Group Decision and Negotiation (GDN), Coimbra, Portugal, 06/2008.
T. Setzer: Adaptive Admission Control for Media Streaming Services,
VDM Verlag Dr. Mueller, 2008
T. Setzer, K. Bhattacharya, H. Ludwig: Method and Apparatus for
Automated Decision support for Service Transition Management,
USA Patent Filed 12/2007
M. Bichler, T. Setzer, B. Speitkamp: PROVISION OF RESOURCES IN A
DATA PROCESSING SYSTEM FOR SERVICES REQUESTED,
International Publication Number PCT/EP2007/063361, Published
06/2008.
M. Bichler, T. Setzer, B. Speitkamp:Capacity
Management for virtualized Servers. In: Proc. International Conference on Information Systems (ICIS), Workshop
on Information Technologies and Systems (WITS), Milwaukee, 12/2006
M. Bichler, T. Setzer, N. Kalay: "Survey: Flexible
Preis- und Vertragsmodelle in der IT", Siemens Business
Services and Technische Universität München Study,
April 2005
T. Setzer, M. Bichler: Revenue Management Models for IT
Service Providers using Virtualization Techniques, talk
at INFORMS Annual Meeting 2005, San Francisco, USA, 11/2005
M. Bichler, T.Setzer: Ertragsmanagementmodelle für
virtualisierte IT-Infrastrukturen, in Proc.
International Scientific Annual Conference OPERATIONS RESEARCH,
Bremen, Germany, 09/2005
T. Setzer, M. Bichler: CONTROLLING ACCESS TO SERVICES AND/OR
RESOURCES OF A DATA PROCESSING SYSTEM, International
Patent No. PCT/EP2006/008878, Published 03/2007.
M. Bichler, T. Setzer, N. Diernhofer, F. Fay, C. König,
A. MacWilliams, A. Paschke, H.G. Völk: Dynamic Value
Webs for IT-Services, IT-Service Technologies and Management,
Siemens and TUM research survey, 2004.
Thomas is involved in the following projects and programs. For
a complete list of all projects and programs see the Research
page.
GRF/DFG Project: Adaptive Steuerungsmechanismen für betriebliche Transaktionssysteme
Content...
THESEUS/TEXO
THESEUS is a research
program initiated by the German Federal Ministry of Economy
and Technology (BMWi), with the goal of developing a new Internet-based
infrastructure in order to better use and utilize the knowledge
available on the Internet. To this end, application-oriented
basic technologies and technical standards are to be developed
and tested under the umbrella of THESEUS. The expected results
are novel products, tools, services, and business models for
the World Wide Web, as well as for the service and knowledge
society of tomorrow. THESEUS is the german project with the
highest public founding, including enterprises like SAP and
Siemens, and a number of academic institutions.
The aim of the TEXO
application scenario within THESEUS is to provide businesses
with an infrastructure for new web-based applications and
services, on the basis of service oriented architecture (SOA);
this infrastructure will be independent of any individual
company and provide a flexible, semantic-driven interface
between service providers and their customers.
Thomas' work in TEXO addresses the task of analyzing and
predicting the performance of service orchestrations provisioned
by distributed, shared services and strategies and techniques
for allocating infrastructural resources and services to service
processes efficiently.
Business Driven IT Management, IBM T.J. Watson Research
Center
Joint research activities in the fields: Service Transition
Management, Change Management, Risk and Business Impact Analysis
of Service Process Design,Service Variation and Change
Short Description: In IT Service Delivery, alignment of
service infrastructures to continuously changing business
requirements is a primary cost driver, all the more as most
severe service disruptions can be attributed to poor change
impact and risk assessment. An IT service, defined as a means
to provide value to a consumer, may be realized by a network
of shared application and other resources that are invoked
in the context of business processes. In the spirit of Service-Oriented
Architecture (SOA) we consider each application or resource
as a service. Changing services or service definitions in
such an environment includes exceptionally high risk and complexity,
as various business processes might depend on a service. Our
research addresses the development of model for analyzing
the risk and business impact of service process design,variation
and change. Using these decisions models,organizations can
design service process architectures and schedule service
changes with the lowest expected impact on the business.
Siemens IT Solutions and Services (SIS) and TU München
(TUM) Center for Knowledge Interchange" (CKI) - Project
" IT Value Innovations for Industry Challenges"
Jointly responsible for the working package "Policy-based
Computing & Capacity Management in various industries"
His current research focuses on topics around new models
and techniques for IT-Service management in service-oriented
landscapes. In particular, he develops new models and tools
for managing revenue and capacity in on demand computing infrastructure
as described below.We will continue our ongoing work on capacity
management. In particular, we plan to work closely with SIS
in the field of server consolidation. Furthermore, we work
on the development of a planning tool for large IT projects
and services, provisioned by globally distributed shared production
centers, allowing for efficient capacity planning, allocation
and scheduling.
Past Projects
Siemens and TU München Center for Knowledge Interchange"
(CKI) - Project "Dynamic Value Webs for IT-Services"
(2004-2007)
Jointly responsible for the working package "IT
Service Management"
His current research focuses on topics around new models
and techniques for IT-Service management in service-oriented
landscapes. In particular, he develops new models and tools
for managing revenue and capacity in on demand computing
infrastructures.Such infrastructures enable the virtualization
of distributed computing and data resources such as processing,
network bandwidth and storage capacity to create a single
system image, granting users and applications seamless access
to vast IT capabilities. Benefits are improvements concerning
the utilization of IT resources, but at the same time it
poses new challenges for overall capacity and revenue management
of IT service provision.
For a list of open student projects offered
by Thomas at IBIS see the Student
Projects page.
PC Member Workshop on Software Engineering Challenges in Cloud Computing, 2009
PC Member and Publication Chair IEEE Conference on Enterprise Computing2009
PC Member and Worshop Chair, IEEE Conference on E-Commerce
2008
Institute For Operations Research and the Management Sciences
(INFORMS)
Association for Information Systems (AIS)
Gesellschaft für Informatik, Arbeitskreis Service-orientierte
Architekturen (GI SOAi)
Angewandte Informatik Karlsruhe (AIK)
IEEE Communications Society
Reviewer for Journal such as IEEE Transactions on Network Service Management, Journal of Service-Oriented Computing and Applications, International Journal of Business Process Integration and Management
Internet-based Information Systems (IBIS)
Department of Informatics (I18)
Technische Universität München
in.tum.de
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